Q: When will my order for blank items ship?
A: Orders for blank items placed before 2:00 pm EST M-F will generally ship the same day. Orders placed after that time will ship on the next business day.
Q: When will my order for custom printed items ship?
A: Orders with custom printing will receive a virtual proof via email within 2 business days of placing the order. Approval of the virtual proof is required before the order will be scheduled for production. Standard production time is 10 business days, and will begin on the business day following proof approval. Rush production time (selected during order, incurs an additional fee) is 5 business days, and also begins on the business day following the approval of the virtual proof. We are NOT responsible for production delays resulting from delays in proof approval. Your order will NOT be scheduled for production until the proof has been approved, and it will be scheduled according to the production time frame you selected when ordering (Standard or Rush). If you require an upgrade to rush production as a result of delay in approving the proof, you will be billed for the rush fee and production time will be adjusted when the payment is processed.
Q: What email address will my virtual proof be sent to?
A: The virtual proof will be sent to the email address provided on the order. Please make sure that the email address is entered correctly, with no typographical errors or missing characters. If the email address is invalid, you will be contacted at the phone number you provide on the order. Please be sure to add Cheaptotes@hotmail.com to your email contact list if you are placing an order that requires a virtual proof. If you have not received the virtual proof within 2 business days of placing the order, please contact customer service.
Q: Can items be added to my order after it is placed?
A: We do not store credit card information, this is a security measure for our customers. As a result, orders cannot be adjusted once they are placed. You can contact customer service if you require additional items, and they can send you an invoice to add the items to your order.
Q: Are the transit times given for shipping options at checkout accurate?
A: Yes. Shipping rates and transit times are automatically generated by the carrier, and the options are presented to you at checkout. We are not able to change rates or transit times, you must choose one of the options presented to you at checkout. We are not responsible for delays due to the carrier, once your order leaves our facility we have access to the same tracking information that is provided to you.
Q: What if I enter the wrong shipping address?
A: Because orders are shipped as quickly as possible, you will need to contact customer service immediately if you have entered an incorrect shipping address when placing your order. Carriers apply additional fees to change a delivery address when a package is already in transit. If your order has shipped before you contact us, you will be billed for those costs and expected to submit payment immediately. If a package is returned to us because of an invalid delivery address, customer service will contact you to obtain a correct address and you will be expected to pay for reshipping the order. Please be sure to verify the shipping information you have entered BEFORE placing an order!
Q: Do you accept returns on custom printed items?
A: No. All sales on custom printed items are final. That is why we require approval of the virtual proof before production begins. If your order is printed incorrectly, please contact customer service.
Q: Does the set up fee apply to a re-order?
A: Yes. The set up fee is there to cover the cost of preparing an order for production and physically setting up the machine. These costs are incurred regardless of having printed the same image previously, therefore the set up fee applies to all orders.
Q: Can I cancel my order?
A: If your order has not been scheduled for production, you can cancel it by contacting customer service. Once you have approved the virtual proof, and production has begun, we will not accept any cancellations.